Cancellation and Returns
At Jagruti, we strive to ensure you love every piece you purchase.Β
If something isnβt quite right, weβre here to help.
π Order Cancellation
– Before Shipment: Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier. Please contact our customer support at [support@labeljagruti.in].
– After Shipment: Once your order has been shipped, it cannot be cancelled. You may initiate a return once the item is delivered.
π¦ Return & Exchange Policy
We accept returns and exchanges under the following conditions:
β Eligibility Criteria
– Items must be returned within 3 days of delivery.
– Products must be unused, unwashed, and in original condition with tags and packaging intact.
– Returns are only accepted for standard-size garments. Customized or altered items are non-returnable.
– For hygiene reasons, innerwear and accessories are not eligible for return.
π Exchange
– Exchanges are allowed for size or color variations of the same product, subject to availability.
– If the desired variant is unavailable, you may opt for store credit or a refund.
πΈ Refunds
– Refunds are processed within 10β12 business days after we receive and inspect the returned item.
– Refunds will be issued to the original payment method.
– Shipping charges are non-refundable unless the return is due to a defect or error on our part.
π Return Shipping
– Customers are responsible for return shipping costs unless the item is defective or incorrect.
– We recommend using a trackable courier service to ensure safe delivery.
β Damaged or Incorrect Items
If you receive a damaged or wrong item:
– Please notify us within 48 hours of delivery.
– Share photos and order details at [support@labeljagruti.in].
– Weβll arrange a free replacement or full refund.
π Need Help?
Our customer care team is here to assist you:
– Email: [support@labeljagruti.in]
– Hours: [e.g., MonβSat, 10 AM β 6 PM IST]